Returns cannot be accepted without prior authorisation by Islamic Impressions in the form of a returns authorisation (RMA) number that we will issue you with. Hijabs, Leather Socks and other intimate clothing items must have their inner seals intact before a return can be authorised, otherwise you will not be able to return these items due to hygiene reasons. We are unable to accept returns of the following items: Opened Pre-recorded videotapes, DVDs, CDs, Minidiscs, games and software, the goods were a special order to the customer's specification, products with contract services that have been connected (i.e mobiles).
via letter, fax or email) of your intention to cancel within fourteen working days from delivery. In accordance with UK distance selling regulations, you have the right to cancel your order within fourteen days from delivery. The delivery company may charge Islamic Impressions for redelivery if you are unable to visit the depot, in which case we reserve the right to ask you to pay the redelivery charge before it is arranged.
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If by chance you are not able to receive your order, the delivery driver will normally 'card' your property with details of how to pick the parcel up from the delivery company's local depot. For orders to Ireland please allow up to 24 hours. The purpose of this email is to alert customers of imminent delivery so that they can make arrangements to receive the parcel. Please note that when an order has been dispatched, a 'dispatch confirmation' email is automatically sent to the customer's email address containing your tracking number. When we send your despatched email there can sometimes be a delay between this being sent and the carrier receiving the order, as a guide for UK orders please allow up to 12 hours for your orders information to be visible. If not satisfied please contact us for further assistance. If you have an enquiry about your orders delivery, please use the tracking information provided in the first instance. Unfortunately, we have no control over your package once it has left our warehouse however, we choose couriers who are reliable and delivery generally good service. Carriers:Įxceptional circumstances beyond our control such as bad weather or courier delays may cause your order to take longer to deliver than specified.
If you order contains a frame that is too large to be sent via our general service, your entire order will be subject to the Frame rates as below:įrames - Expedited Shipping (1-2 Working Days) - £19.99įrames - Standard Delivery (2-5 Working Days) - £9.99Īll frames found in the Frames collection on our site (Home/Frames) are subject to this. Guaranteed Saturday, Order Before 12:00 Noon on Friday - £16.99 Frames:
Guaranteed Next Working Day - Order Before 12:00 Noon - £10.99 Standard Delivery (2-5 Working Days) - £3.99Įxpedited Shipping (1-2 Working Days) - £6.99
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Standard Delivery (2-5 Working Days) on order of £50.00 and up - Free Our rates as for delivery are found below: At checkout you would be asked which delivery option you require. Generally we will dispatch your order the same day if placed before Noon however, some orders may be dispatched the next working day due to operational reasons. We endeavour to dispatch all orders within 24 hours of being placed - Monday to Friday.
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